Biometric attendance in colleges of Pb technical edu dept

By on November 19, 2019

first_imgChandigarh, Apr 17 (PTI) The Punjab government today announced to introduce biometric attendance system in all the colleges and industrial training institutes run by the state Technical Education department.The announcement was made by Punjab Technical Education and Industrial Training Minister Charanjit Singh Channi while presiding over the first review meeting of the department here.He said the biometric system would be introduced both for the staff and students which would be directly connected with the head office.”The state government would launch a scholarship scheme for meritorious students interested in studying in government polytechnic, engineering colleges and industrial training institutes (ITIs),” Channi said.He said the scheme will also be applicable for outstanding sports students.In a stern message to all the officials, the minister said corruption and favoritism would not be tolerated at any level in the department and all promotions would be based on performance.He said the state-run institutes should focus on providing job orientated quality education based on the present and future needs of the global industry.He also asked the heads of the department to make extra efforts to tie up with big industrial units and multinational companies at their levels for the placement and practical training of students.Announcing zero tolerance towards copying in exams, Channi said along with the erring students, the examiners concerned will also be held responsible.”The answer sheets of students seeking revaluation would be put on the department website and if a difference of more than 10 per cent is found in the revaluation cases, action will be taken against the examiner,” he said.advertisementThe Congress leader asked the senior officials to inspect all polytechnic, engineering colleges and ITIs regularly and submit their performance reports to him.He said the internal gradation system for the department institutes would be put in place and those performing well would be rewarded and action would be taken against non-performers.The minister also announced annual state awards for three best performing principals and teachers each of the institutes of the technical education department. PTI CHS SRYlast_img read more

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TCI Hospital PSAs receive Special Customer Service Training from respected Community Figure

By on September 17, 2019

first_imgFacebook Twitter Google+LinkedInPinterestWhatsAppTurks and Caicos, May 22, 2017 – Providenciales – Patient Service Assistants at TCI Hospital are receiving special courses from a leading local trainer in the hospitality sector on the knowledge, skills, and competencies required to strengthen customer service and increase patient satisfaction.   The first session was held on Saturday, May 6th and additional sessions are underway. Popular hospitality sector figure, Blythe Clare was ideally selected due to her expansive track record in the fields of education and customer service training with public and private organizations.   Healthcare delivery, similar to tourism, is a service-centered industry and patients expect to be treated with compassion and sensitivity during their most vulnerable moments. Customer service in a medical setting has a unique set of challenges.    Some of these challenges were thrashed out during the course.    PSA’s are an essential component to patient satisfaction and these frontline employees are often the first point of engagement for persons in need of healthcare services, and bear the responsibility of shaping first impressions.  Patient satisfaction surveys continuously reveal that attitudes, manners and amenities encountered during patient experiences at medical facilities are equally important as treatment processes.    Therefore, health care management teams at TCI Hospital are reemphasizing that health care, from the patient’s perspective, are as much consumer focused as other service industries and should be delivered with the same regard.   Customer Service Training is also facilitated by the Education Department at TCI Hospital as part of mandatory training for all employees, year-round.  Commenting on the special courses facilitated by Ms. Blythe Clare, Chief of Medical Services, Dr. Denise Braithwaite-Tennant said: “Effective customer service optimizes the patient experience and reduces their anxiety about the unknown.   One of the simplest, least complicated, yet often overlooked aspects of delivering health care is practicing good customer service skills.   How we communicate with our patients from the first point of contact and even after they have left the hospital is an important part of the continuum of care.   Patient satisfaction survey results internationally support the importance of effective customer service in health care on patient engagement and satisfaction.  TCI Hospital – InterHealth Canada (TCI) Ltd is committed to a great patient experience and to this end, we have begun to strategically supplement our existing customer service training program with support from recognized local leaders in training.   It was during the TCI Care workshop where we were attendees, Ms. Blythe Clare offered us her training services and we were delighted for the opportunity for partnership.    We are thankful for Ms. Clare for her comprehensive, energetic, interactive and contextual training that was well received by our Patient Services team.”Press Release: interHealthCanada#psareceivecustomerservicetraining Related Items:#psareceivecustomerservicetraining Facebook Twitter Google+LinkedInPinterestWhatsApplast_img read more

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